responsibility and expectation

AJ Recovery Solutions is collections service serving California small businesses. We understand the collection process. The goal of this blog is to address some of the issues involved with getting paid.
First we believe that when money is past due to you the first thing you need to do is communicate with your client.  When it comes to collecting money due, an ounce of prevention is worth a pound of cure. The best way to prevent accounts from becoming delinquent is with great service, clear expectations and strong communication.
I want to start with a story my friend Larry told me.  Larry was a VP of a bank.   When he started with the bank he reasoned that loans were how the bank made money so he wanted to learn about making loans.
One of the most important things he did before he presented the loan papers to the customer was to tell the customer their signature means they are promising the will repay the money borrowed.  Even if difficult times come loss, misfortune and bankruptcy or whatever if you take this money you will pay it back. That is what you are agreeing to.
He says that over the years many people paid money they could have avoided.  Larry believed they paid because he made it clear what the responsibility and expectation was.
I am sure my friend is on to something.